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Frequently Asked Questions

How long does fulfillment take?

The candles are assembled to order and production time typically takes 2 - 4 business days. Once your candle ships, your tracking will automatically update. Standard shipping takes 3 - 5 business days.

What is your return or replacement policy?

Because each candle is made-to-order, we don’t accept returns. However, if your candle arrives damaged or incorrect, notify us within 7 days and we will issue you a full credit to reorder.

What wax and fragrance oils do you use?

We use a premium soy-based wax blend that is phthalate-free, paraffin-free, and cruelty-free. Our fragrance oils are certified Clean Scents™ and comply with both IFRA and California Prop 65 standards for safety.

How long will my candle burn?

Average burn time is 65 hours.

Where are the candles made and shipped from?

The candles are poured, labeled, and shipped in the USA.

Are your packing materials eco-friendly?

Yes. Our candles ship in recyclable corrugated boxes with biodegradable cushioning. Our labels use soy-based inks, and all candles are housed in reusable glass jars.